Shopping Basket

Customer Services: 01769 736 637Customer Services: 01769 736 637

Returns & Refunds

Damaged Returns
All products carry a twelve month warranty. Faulty products can be returned directly to us and we will send out a replacement, where no replacement is available, a refund will be issued. The product should be returned along with the order number and a description of the fault. If a product arrives faulty and has to be returned, we will refund the return postage cost (at a reasonable cost). If a product arrives safely but fails at some point during the warranty period and has to be replaced, we will cover the cost of sending out the replacement but we do not cover the cost of returning the product to us, this is the responsibility of the customer. If a returned product is found to be not faulty, the product will be sent back to the customer at their expense.

Unwanted Returns
Customers must cancel the purchase within 30 days starting from the day after the products are received. Unwanted products must be returned in their original condition and with all original manufacturer packaging. Once we have received the unwanted products we will issue a full refund for the cost of the product and the original postage cost. Return postage cost is the responsibility of the customer.

Free UK Shipping

on orders over £50

Same Day Dispatch

on hundreds of products

Express Ordering

Streamlined guest checkout

Safe & Secure

Visa / MasterCard / PayPal

Customer Services
  • My Account

  • Advice & Information

  • Shipping

  • Returns & Refunds

Newsletter

Sign up to our mailing list to receive fantastic offers and discounts.

© 2020 Pet Shop 2Go.
2 The Old Saw Mills, Atherington, Umberleigh, Devon, United Kingdom, EX37 9HU.

Accepted Credit / Debit Cards

Select your currency
EUREuro